Refund Policy

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your request and the returned product by (7 working days) and it has undergone a quality control for (2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to Nazumart products.

Payment MethodRefund OptionRefund Time
AllRefund Voucher4-5 working days
Debit or Credit CardDebit or Credit Card Payment Reversal4-5 working days
bKashBank Deposit / Mobile Payment Reversal7 working days
Cash on Delivery (COD)Bank Deposit4-5 working days
NazuMart VoucherRefund Voucher4-5 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

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